FAQ

Yes. In addition to “out of the box” functionality, you can customize our solutions to meet your specific requirements.

No. Our core solution is built around Industry Standard “Best in Class” products that are considered leaders in virtualization technology.

Our absolute goal is to provide our partners the best solutions, and not lock them into proprietary products.

Yes. Sapphire Cloud enforces strict firewall, password, and encryption rules, and employs multifactor authentication. Sapphire’s highly trained technical team monitors our cloud environment 24 hours a day, 365 days a year.

Yes. Sapphire will provide the reporting necessary when requested. Also, if a site audit is required, Sapphire can accommodate  “hands in pocket” data center tours for no additional charge.

While many applications come “cloud ready”,some do not. Fortunately, since the advent of Citrix and/or MS Terminal Server, you can easily run most applications in a cloud environment.

All backups to the Sapphire Cloud are monitored and validated. Sapphire’s highly trained technical team checks all backups in real time, and we will report any errors directly to your organizations point of contact. Additionally, Sapphire’s standard tool kit allows you or your designee to independently monitor your backup activity.

Sapphire Cloud is a proven, resilient, reliable, and secure private cloud service backed by over 25 years of IT experience. Sapphire offers a low monthly fixed price with no hidden, minimum, or “burst” fees.

Yes. We fixed our costs so you only pay for what you use. Your cost will not change unless your requirements do. There are no hidden, minimum, or “burst” fees.

You or your designee can use Sapphire’s tool kit to get up and running quickly and seamlessly. At no cost to you, Sapphire Partners and End Clients have unlimited 24/7/365 access to our support team

Yes. Your existing IT Service Provider can contact us directly, or Sapphire can contact them on your behalf. We will review your requirements and then explain how the products and services we make available through our partners would benefit you and your service provider.

Yes. Sapphire offers “turnkey” solutions that require minimal setup and support. However, our technical support team is always available to assist when needed. At no cost to you, Sapphire Partners and End Clients have unlimited 24/7/365 access to our support team.

Live and archived data is available 24 hours a day, 365 days a year and can be downloaded on demand. If for any reason downloading data from the Sapphire Cloud is not practical, Sapphire can securely ship your data overnight

No one from our organization will ever intercept your deal or try to take it. You can call us to assist you in any selling situation with full assurance that our incentives are to help you provide a quality service to your customers.

Yes. Sapphire Cloud is an established commercial cloud that allows you to pay as you go. There are no hidden, minimum, or “burst” fees. You pay for what you use and all costs are fixed.

Yes. Sapphire’s USA based team monitors and supports our products and services 24/365. This same team provides training as requested with no cost or access limitations. Sapphire will also assist you in any customer setup and recovery operations you may have.

Yes. Sapphire’s sales team will provide sales support as needed at no cost to you. Additionally, Sapphire has sales and marketing materials you can rebrand with your company’s name and logo.

A Sapphire Cloud Partnership gives you instant access to one of the fastest growing markets with no startup costs or capital investments. Our turnkey products will let you generate recurring revenue quickly and easily from the expanding cloud services industry, which is expected to reach $127 Billion before 2018.

Sapphire sells its products and services based on total datacenter space purchased. Rather than using an “unlimited space” marketing gimmick and then limiting it with short retention policies and locked local appliances, Sapphire will not limit how much local storage space you can add. We use local default sizes in our appliances for the purpose of setting product pricing levels. Additional storage or virtualized server space can be purchased with same day availability.

Yes. Sapphire allows for reseller rebranding,or “whiteboxing”, of our products. We are an OEM level provider. In other words, we own our datacenter platform and we are a first tier provider for the products we use such as StorageCraft. Sapphire reserves the right to deny any rebranding practice that may adversely affect the Sapphire Brand.

You can use the Sapphire tool kit to get your customers up and running quickly and seamlessly. If you need assistance, we will work with you every step of the way at no cost to you or your clients.